Shipping Policy:- All orders placed before 9:00 am PST will be processed and ready to ship the same day. The day an order ships does not count as a day in transit. Orders placed after 9:00 am Friday - Sunday will be processed over the weekend and ready to ship Monday (permitting no holiday).
- We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by customer.
International orders are shipped via USPS and will be delivered by local post or its affiliates.
- When your order ships from our warehouse, we send you a shipping confirmation email including your tracking number. To track your package, simply enter your tracking number at usps.com.
In the U.S. USPS observes the following holidays for 2019:
- January 1 - New Year's Day
- January 21 - Martin Luther King Jr. Day
- February 18 - Washington's Birthday
- May 27 - Memorial Day
- July 4 Independence Day
- September 2 - Labor Day
- October 14 - Columbus Day
- November 11 - Veteran's Day
- November 28 - Thanksgiving Day
- December 25 - Christmas Day
Since kava is a consumable product, we cannot accept returns on opened items. If the product is unopened and you would like to return, simply mail back to:
Cactus Kava LLC
3104 E Camelback Road #2238
Phoenix, AZ 85016
Once received, we will process your return with a full refund for the cost of the Unopened Kava.